Groups / FIT Reservations & Commercial Supervisor

Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business. Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication. Proactively identify and develop new partnership and business opportunities. Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management. Identify need periods and initiate promotions and tactical offers to generate additional business. Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy. Prepare the group revenue forecast and contribute to the annual budget preparation. Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations. Work closely with Front Office, Revenue, Sales and hotel operations. Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager. Share your expertise and support the development of our Groups & FIT Coordinator. Contribute ideas to continuously improve our Groups & FIT processes and commercial performance. Covers the reservation coordinator position during holidays and absences.

Our hotel ibis Zurich Messe Airport, with its attractive rates, is located in Zurich’s business district, just a 10-minute walk from the Hallenstadion and the Zurich Exhibition Centre. The hotel offers 252 comfortable rooms with air-cooling systems, a modern restaurant, a parking garage, and 3 conference rooms. Free Wi-Fi is available throughout the hotel. At the bar, we serve drinks and snacks around the clock — and, of course, a smile.

• Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business

• Previous Front Office supervisory or management experience is a strong advantage

• Strong commercial mindset and the ability to identify opportunities, negotiate and make decisions independently

• Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships

• Organized, reliable and solution oriented, with the ability to manage several priorities

• Spanish and English are required, both written and spoken; German or French, are an advantage

• Good knowledge of hotel PMS Opera Cloud and reservation systems