Order Handling Specialist

As an Order Management Specialist, you serve as the primary point of contact for customers and business partners regarding UPS Systems within the Electrification/ Power Protection business area, based in Baden, Switzerland. You will be mainly accountable for: Processes orders by coordinating with Sales, Project and other internal teams to ensure that customers receive accurate and timely delivery of products. Organize project material logistics with factory, suppliers and customers. Monitor order production status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction. Handle invoicing and customer account setup in accordance with internal guidelines and project team input. Supports the sales/ project team in execution phase by resolving customer issues and ensuring effective and efficient customer and internal stakeholders communication.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

• Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage

• Several years of professional experience in order processing or a similar role

• Agile and proactive mindset with a proven ability to take ownership of customer issues

• Solid knowledge and experience in customer service

• Confident user of SAP

• Experience in EU-Export Process is an advantage

• Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills

• Fluent in German and French; Italian is a plus and English is welcome