Senior Technical Support Engineer

Own product lifecycle management and continuous improvement by leading feasibility studies and managing global product changes (HW/SW/BOM, tools, documentation, etc.). You contribute to cost optimization, standardization, and continuous product enhancement in close collaboration with Product Management and R&D; Drive product quality and technical excellence by analyzing and resolving complex issues across a broad product portfolio. You engage directly with customers and perform remote diagnostics, lead root cause analysis (RCA), and ensure sustainable corrective actions to enhance product reliability and performance; Act as a global technical authority by providing expert support to ABB teams and business partners worldwide. You support project-specific adaptations, review engineered solutions, and guide standardization decisions aligned with long-term product strategy; Strengthen knowledge sharing and team capabilities by capturing learnings from support cases and translating them into structured knowledge documentation. You coach support line specialists and contribute to building strong global lifecycle support expertise

Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.

• Bachelor or master’s in electrical engineering

• Minimum 8 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is required)

• Fluency in English, any other languages like German, French, or Spanish are an asset

• Intrinsic attitude to drive innovation and improvement

• Proven organizational skills with the ability to handle multiple projects simultaneously

• High sense of responsibility and commitment

• High degree of intercultural awareness