Senior Manager Legal Operations and Administration

Leads the Legal Operations and Administration team within the Legal Services department to ensure performance is aligned with IATA’s strategic objectives; People management for the Legal Ops and Admin team; Collaborates with the Directors Legal Services and General Counsel on developing improvements, implementing change and management initiatives across the Legal Workstreams to enhance the day-to-day efficiency, consistency and effectiveness of the team; Supports the design, implementation and continuous improvement of legal intake, triage and matter allocation processes, including intake requirements, matter categorisation, workflow discipline and escalation pathways; Supports the development and maintenance of consistent legal operating procedures across legal workstreams, including processes for contract review, matter management, risk assessment and approvals; Supports the development and operationalization of legal playbooks, template materials and customer facing guidance; Works with lawyers and business stakeholders to improve the quality, completeness and timeliness of legal requests and to support consistent use of legal processes and tools; Developing strong relationships within IATA with those interacting with IATA’s legal processes, ERP, legal intake tools and contract tool; Developing strong relationships with IATA’s external law firms’ legal operations team and legal vendors; Managing, implementing and reviewing technology including IATA’s contract tool, matter management systems and online legal research resources; Leading projects to improve efficiency and consistency in the delivery of legal services.

Reporting to the Corporate Secretary and General Counsel, the Senior Manager Legal Operations and Administration (SMLOA) is a skilled professional with knowledge, skills and experience in legal operations in in-house legal departments. The SMLOA is responsible for the efficient and effective management and operation of IATA’s legal department systems and procedures including IATA’s contract tool, legal matter management system and the oversight of administrative support to the General Counsel and the lawyers in the legal team. The SMLOA reports to the General Counsel and leads an experienced team located in Montreal and Geneva with dedicated legal operations and administrative responsibilities including the Business Operations Coordinator, Legal Administrator and Paralegal.