Quality of Education Officer

You are responsible for the conceptualisation, implementation and institutional anchoring of the Quality of Education Framework. You steer the project and answer for its results: Conceptualise and design the framework: the shared definition of quality, the quality dimensions, indicators and associated QA processes, with a common core applicable across all 16 academic departments and the central bodies, plus adaptable elements for departmental specifics. Map the quality-assurance standards and quality-management processes in use today across the central bodies and the departments, and harmonise them into the new framework. Ensure the framework is interoperable with ETH's existing support processes and management instruments. Enhance the framework's adoption and its adaptable elements with departmental QA/QM representatives, and with external partners and accreditation bodies on scope and deliverables. Prepare reports, analyses and expertise on the framework and its rollout for UTL management, the Rectorate and the academic departments. Represent the framework in committees dealing with strategic quality-of-education issues, and support the Head of Strategy & Analytics on partly strategic QA/QM matters. Run the pilot that prepares the first implementation in 2027, then coordinate the institution-wide rollout, change management and embedding of the framework across departments and central units.

The Strategy & Analytics Group in the Unit for Teaching and Learning provides the evidence behind decisions about teaching at ETH Zurich. The team runs ETH-wide projects such as documenting teaching engagements (QdL), estimating the carrying capacity of the education system so that quality stays stable as it grows (Capacity Calculation), and anticipating the trends that will shape higher education (Trend Radar). This work turns internal data into insights that the departments and the Rectorate can act on.

• A Master's degree from ETH Zurich or a university, or an FH Master's degree with equivalent additional knowledge, in education sciences, higher-education studies, public administration or policy, social sciences or a related field

• In-depth specialist knowledge of quality assurance and quality management in higher education, built on substantial practical experience – ideally including the design and practical implementation of a framework or policy

• Familiarity with accreditation requirements (HFKG/AAQ or comparable)

• A proven ability to build bridges across a large, decentralised organisation, and to lead negotiations where interests genuinely differ

• Experience leading projects and change processes, and working with external consultants and procurement

• Confident with survey design and common data-analysis tools

• Detailed knowledge of ETH Zurich's processes and organisational structure, or of a comparable higher-education institution, or the ability to acquire it quickly

• A very good command of both German and English; much of the work runs across German-speaking departments and central units

• A conceptual, evidence-based thinker who communicates sensitive content clearly to a varied audience.