CERN IT Support Officer

Be part of the activities of the IT-DI-COE section in the areas of Education, Communication and Outreach. Take an active part in restructuring the CERN IT website: support the completion of its WordPress migration and design a new information architecture to improve searchability and usability for diverse audiences, including CERN staff, researchers, and key global initiatives like the Worldwide LHC Computing Grid. Support IT-DI-COE in event organisation, notably being part of the back office for the events like Conferences, Project events, CERN OpenDays (CERN IT part). This task includes the streamlining and the improvement of existing processes. Help building new departmental infrastructure — leveraging existing CERN repositories — to organise and maintain resources for inductions, visits, events, and other key processes, giving you the chance to shape a system from the ground up.

You will be joining the COE section (Communication, Outreach and Education), part of the Department Infrastructure group (IT-DI). IT-DI provides services to the department ranging from the architecture and the deployment of the CERN computing facilities to the laboratory computing security and the relations with the CERN user communities and general public. The COE section needs your help to bring the world's largest physics laboratory closer to the scientific community, to students and trainees and to the general public.

• Knowledge of content management systems such as Drupal or WordPress.

• Knowledge of tools like Google Workspace, Office or equivalent.

• Knowledge of tools like Linearity, Canva or equivalent.

• Experience within scientific, research, innovation, or technology environments would be an asset.

• Ease to rapidly pick up usage of modern technologies to effectively support colleagues (e.g. organisation of meetings, negotiation with service providers, communication with persons using our infrastructure).

• Have basic knowledge of web technologies (HTML, CSS; familiarity with WordPress or other content-management systems is a plus, but not essential).

• Are comfortable with — or eager to learn — modern approaches to information architecture and web accessibility.

• Enjoy communicating clearly, whether in writing, through visuals, or in person.

• Be detail-oriented and comfortable handling multiple small tasks at once.

• Are a good team player who's also happy to take initiative and run with a task.

• Spoken and written English, with a commitment to learn French.

• You are a national of a CERN Member or Associate Member State.

• By the application deadline, you have a maximum of two years of professional experience since graduation in Business, Communication, Computing (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.

• You have never had a CERN fellow or graduate contract before.

• Applicants without University degree are not eligible.

• Applicants with a PhD are not eligible.