Global Services Process Excellence Manager

You own and continuously improve global end-to-end processes and digital backbones for workshop refurbishments, field service, and Parts Delivery. You connect commercial and service execution processes-from quotation and order handling to planning, delivery, invoicing, and performance follow-up. You translate business needs into standardized process designs, requirements, and a prioritized improvement backlog. You partner with IT and business teams in an agile way of working to deliver scalable, practical solutions. You define process standards, governance, roles, and KPIs; drive global adoption and continuous improvement.

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

• Degree in business, engineering, IT, operations, or a related field

• Experience in process management, service operations, digital transformation, or enterprise systems in an international environment

• Ability to translate business needs into process and IT requirements; experience with agile delivery is an advantage

• Strong analytical, stakeholder management, communication, and prioritization skills

• Comfortable working across global, cross-functional matrix organizations

• Fluent English; additional languages are an advantage.