UBS Card Center - IT Service Management Engineer

analyze and capture customer requirements, ensuring a clear understanding of ITSM needs design and implement custom workflows in BMC Helix ITSM, including process automation develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management perform system configurations, customizations, and enhancements to meet business needs work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints