Senior Manager Key Account Products

As a Senior Manager Key Account Products, you are responsible to manage and oversee all business operations related to Key Account OEM customer products of Tecan’s IVD & Life Sciences Partnering Business. You will be the main contact person for key account customer(s) in day-to-day operations, from late-stage development to market launch readiness, managing the product life cycle during multi-year supply phase until end of life/ next generation solution development. Your responsibilities lie in managing the key account partners systems products ensuring product success through quality and supply performance as well as market growth by driving innovation in existing products and/or development of follow-on products. You are the key liaison for the customers to internal counterparts in R&D, Operations, Service, Quality and Regulatory. With your strong customer focus, communication skills and business acumen, you drive customer satisfaction, build long-lasting business partnerships and drive business growth with key accounts.

Join our Partnering Business department and bring your passion and talent to work. Tecan is driven to improve people’s lives and health by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

• Degree in Chemistry, Biology, Medicine, or Engineering; further education in Product Management, Project Management or Business Administration

• Experience in liquid handling and robotics, clinical diagnostics, and/or life sciences

• 5+ years’ experience in highly complex system development, supporting system sales activities, and/or product/lifecycle management

• Experience working with customers/partners in a B2B setting, OEM experience is a plus

• Experience managing cross-functional teams and/or complex products (HW, SW, services)

• Expertise in negotiating complex contracts, particularly in development and supply agreements is a plus

• Proficiency in English; German would be an asset.

• High natural authority, power of persuasion, and ability to handle rapidly changing market and customer situations

• Strong communication skills, experience in communication to executives is a plus

• Team-oriented, customer-focused, persistent, reliable, and self-motivated

• Willingness to travel worldwide (10–20%)