Sales and Customer Service Director

This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate. The Sales & Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience. As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change. Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

• 10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.

• Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.

• Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.

• Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.

• Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.

• Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.

• Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.

• Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.

• Experience working in a global matrix organization.

• Fluency in Turkish and English is required.

• Experience acting as a change agent and leading teams through transformation would be highly valued.