Academic & Operations Coordinator (Arabic-speaking)

Reporting to the Director of Student Services, the Academic & Operations Coordinator is responsible for supporting the academic, operational, and cultural integration of Arabic-speaking B2B students at Les Roches. The role acts as the key liaison between students, academic departments, Student Services, Operations, the Internship Department, and external B2B partners. Beyond operational coordination, the successful candidate will help students integrate into the Les Roches community, promote respectful behaviour in line with campus values and Swiss regulations, and proactively resolve issues through guidance and effective communication. With the primary focus is supporting Arabic-speaking B2B students and partners, the Academic & Operations Coordinator is a member of the Student Services team and will provide operational support across the department and contribute to institutional priorities as business needs require. Academic Coordination includes acting as the primary point of contact between academic staff, operations, internship dept and B2B stakeholders project partners, supporting the planning, coordination, and delivery of academic and operations logistics, and monitoring/tracking of candidates progressions, monitoring student attendance, academic progression, and operational milestones, coordinating academic calendars, schedules, materials, and documentation, and liaising with Arabic-speaking clients and students. Operational Coordination involves coordinating operational processes related to academic activities (logistics, onboarding, documentation, reporting), collaborating with project and program teams to ensure smooth execution of academic initiatives, organizing and coordinating student field trips, tracking operational milestones, deliverables, and timelines (including active support with the internship department), and maintaining accurate records, databases, and reporting relevant to academic and behavioural operations. Communication & Stakeholder Management includes facilitating clear and effective communication between academic & operations teams, building strong relationships with students, faculty, operational teams, internship services, and external partners, acting as the communication bridge between Arabic-speaking students and the institution, guiding students in understanding academic, operational, internship, and institutional requirements, preparing and circulating briefings, reports, presentations, and meeting summaries, ensuring that concerns are communicated promptly and resolved collaboratively, and helping students understand not only the rules but also the personal and professional benefits of embracing the Les Roches culture and values. Quality & Compliance involves ensuring compliance with internal policies, academic standards, and Swiss regulatory requirements where applicable, supporting quality assurance processes and continuous improvement initiatives, and assisting with audits, evaluations, or accreditation-related activities if required.

Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE). 2nd in the 2026 QS World University Ranking in Hospitality and Leisure Management and 2nd in employer reputation category. Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute. Les Roches Marbella, certified ISO-14001 and ISO-9001. Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment.

• Fluency in Arabic and English (spoken and written) French is also welcome

• Experience in a coordination, program management, or operations role

• Exposure to academic, educational, or internship placement environments

• Strong organizational and multitasking skills

• Excellent communication and stakeholder management abilities

• Ability to work across cultures and navigate complex organizational environments

• Able to manage problem solving with efficiency and promptness with diplomacy skills at all times

• Proactive, adaptable, and willing to support a wide range of operational priorities within Student Services.