Incident & Problem Manager

Assess incidents from a business and client impact view, complementing technical handling by control center teams.

Ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders.

Coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure.

Act as interface between operations, IT teams and external providers during incidents to align priorities and actions.

Participate in 7×24 on-call duty, supporting business-critical incidents outside standard working hours.

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas.

Join the BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. The team values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

• Experience with IT service management frameworks such as ITIL or similar structured incident processes

• Strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus

• Ability to structure complex information and communicate clearly to different stakeholder groups

• High level of ownership and accountability when handling critical situations and time-sensitive incidents

• English and German (spoken and written)