Workplace Specialist

First- and second-level support for PCs, laptops, printers, and IP telephony / MS Teams telephony, as well as local network hardware and software including operating systems. Re-/staging of computers and end devices. Active Directory administration, including accounts, groups, mailboxes, and group policies. Installation, maintenance, and troubleshooting of standard software and tokens. System management and client administration with SCCM / Intune. Management of permissions for large data volumes and file structures. Participation in SOX audits and controls (e.g. patching, antivirus, AD access). Participation in, and in some cases taking responsibility for, rollouts of hardware and software. Basic client engineering and packaging tasks. Technical responsibility for defined workplace topics and actively contributing to the further development of standards, processes, and documentation. Contributing to the coordination of workplace activities across sites and independently prioritizing tasks within the team. Providing deputy support to Area IT Management in day-to-day operations (e.g. prioritization, escalations, coordination). Communication and coordination with internal and external IT partners and vendors in connection with changes, updates, and incidents.

Our Digital Business Services (DBS) encompasses infrastructure, applications, data and reporting, as well as projects, including roll-ins, and delivers digital solutions to support productivity, growth, and customer experience. Today, DBS provides services and solutions for a comprehensive landscape with 38 core system applications, over 2,500 servers and more than 19,000 end-user devices. For our organization “Digital Workplace Solutions” at our global operational headquarters in Greifensee, we are looking for a Workplace Specialist 100% (f/m/d).

• Completed training as an IT specialist or comparable technical basic training.

• Several years of experience in a workplace, endpoint or client-focused IT support role.

• Strong knowledge of products, market and technology in the areas of PCs, printers, mobile devices, LAN as well as Office and collaboration solutions.

• Sound experience with Windows operating systems, MS Office products and ideally Dell hardware.

• Experience with SCCM, Intune and software packaging is an advantage.

• Strong service and customer focus, with a communicative and team-oriented personality.

• Confident and supportive approach to internal stakeholders and specialist teams, with a proactive mindset and willingness to take ownership.

• Fluent in English; German is highly beneficial, but not required.