Complex Program Manager

Prepare to embark on a journey where you will be at the helm of delivering value-add transformative programs for Kyndryl and our customers. Your ultimate mission? To deliver a truly extraordinary outcome for our customers and propel our business to new heights. As a Complex Program Manager, you can break down a strategic vision into discrete interconnected projects, each one delivering its own critical component to realize the vision. As the interface for the project managers leading each interconnected project, your choices will have a resounding impact across projects and secure successful program outcomes. Equipped with the power of data and analysis, you will possess the unique ability to predict, understand, and influence the outcomes of each project. Your strategic foresight will fuel effective decision-making, as you navigate the intricate complexities of our interconnected projects, establishing objective and milestone commitments, managing risk, and ensuring budgets and time requirements are appropriately defined. You will successfully deliver the scope of each program by assembling a Kyndryl team with the required skills and provide ongoing coaching and mentoring to our dedicated project managers and teams. As a Kyndryl Complex Program Manager, you'll play a vital role in our mission, bringing innovation and collaboration to the table.

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

• 10+ years of experience leading large, complex, multi-million-dollar IT programs, ideally in a professional services or systems integration environment

• Proven ability to operate and influence at the C-suite level, translating technical complexity into clear business outcomes

• Strong track record of end-to-end program delivery, from client vision and solution shaping through execution and value realization

• Deep expertise in program governance, financial management (cost, margin, forecasts), scope control, and change management

• Experience managing multi-stream, multi-vendor programs with complex interdependencies and integrated delivery plans

• Advanced risk and issue management capabilities in high-ambiguity environments

• Strong resource strategy leadership, including staffing, capability alignment, and optimization across workstreams

• Proven ability to establish and evolve program operating models aligned to customer maturity and delivery context

• Data-driven program leadership, including use of KPIs, dashboards, and executive reporting to inform decisions

• Ability to lead within dynamic, fast-paced environments while maintaining focus on outcomes and commitments

• Expert-level Scrum Master capability, with experience driving Agile delivery at scale (multi-team / program-level), including coaching teams and enforcing Agile governance

• Advanced proficiency in JIRA (and related tooling) for backlog management, dependency tracking, sprint execution, and program-level reporting and visibility

• Strong technical credibility across enterprise IT environments, including: Cloud platforms (AWS, Azure, GCP), Network and security architectures (SASE, Zero Trust, connectivity), Infrastructure services (compute, storage, virtualization, data center), Hybrid and multi-cloud integration models

• Proven experience delivering large-scale, complex transformation programs: Multi-stream, multi-vendor environments, Cloud and infrastructure modernization, Network and security transformation, High-risk or first-of-a-kind deployments

• Ability to bridge business and technology: Translate technical concepts into executive-level outcomes, Challenge solution design and delivery feasibility, Partner effectively with Architects and Technical Leads

• Strong knowledge of IT service lifecycle and ITIL-aligned delivery (design, build, transition, run)

• Demonstrated experience managing $10M+ complex programs in infrastructure, cloud, or security environments