Team Lead

As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. You'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise – it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability. You'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. You'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services.

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

• Proven experience leading technical team(s) through incident, problem and change management, as well as root cause analysis

• 5 years of technical resolution and support

• Ability to effectively communicate with both technical and customer stakeholders

• Industry recognized certifications in the aligned supporting area (e.g., Public/Private Cloud, Mainframe etc.)

• Must be fluent in English language(s)

• Bachelor's degree in related technical field or equivalent practical experience (preferred)

• Experience with an ITIL driven service organization (preferred)

• Six Sigma, PMP, and/or ITIL certifications (preferred)