Electronics Repair Technician

In this position, you will support both in-house and occasional on-site service needs by diagnosing equipment issues, completing repairs and preventive maintenance, documenting service activity, preparing repair quotes as needed, and communicating clearly with customers, Sales, and internal stakeholders. Repair, maintain, calibrate, and verify current, legacy, and future models of Cirris test equipment and related partner products in accordance with approved safety, quality, and repair procedures. Troubleshoot and diagnose electronic equipment issues using appropriate tools and methods. Provide advanced product and service information to customers and internal stakeholders, responding to questions and explaining repair findings, recommendations, timelines, and next steps clearly and professionally. Use CRM, service systems, internal knowledge bases, and applicable external resources to document repair activity, track open issues, communicate status, and provide accurate technical solutions. Prepare repair quotes and product or service quote information as needed in coordination with Sales and other internal teams. Prioritize and manage multiple repair, calibration, and customer support issues at one time while meeting commitments and escalating concerns appropriately. Support customer relationship management by helping resolve customer concerns, defusing service challenges professionally, and strengthening trust through timely follow-through. Continuously improve repair workflows, documentation, and service practices to reduce costs, shorten repair times, improve throughput, and enhance customer experience. Train or assist other technicians on repair, calibration, verification, and service procedures for Cirris and partner products, whether at Cirris or other approved facilities. Assist with production or equipment support activities as needed based on business needs and service priorities. Follow applicable company policies, safety procedures, quality requirements, regulatory expectations, and required authorization processes for exceptions to mandatory procedures. Travel occasionally, generally 10% or less, to provide on-site repair, calibration, technical support, or repair training services as needed.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network. Cirris, a Komax Company, is a leading manufacturer of cable and wire harness testing equipment headquartered in Salt Lake City, Utah. Since 1984, Cirris has helped manufacturers worldwide ensure the quality, safety, and reliability of electrical cables and wire harnesses used in industries including aerospace, defense, automotive, medical devices, telecommunications, and industrial manufacturing. For more than 40 years, Cirris has built a reputation for innovative testing solutions, exceptional customer support, and a commitment to quality. As part of the global Komax Group, we combine the agility of a specialized technology company with the strength and resources of an international organization. Our team is dedicated to continuous improvement, collaboration, and delivering products that help customers build safer, more reliable electrical systems. At Cirris, we value integrity, accountability, teamwork, and innovation. We foster a supportive workplace where employees can grow professionally while contributing to meaningful products used around the world.

• Post-secondary technical education, certificate, associate degree, or equivalent practical training in electronics, electrical technology, engineering technology, or a related field preferred.

• Demonstrated experience repairing, troubleshooting, calibrating, or supporting electronic equipment required; five or more years in electronics repair or a related technical service role preferred.

• Equivalent combinations of education, training, and experience may be considered.