Service Coordinator

Coordinate and schedule service appointments, ensuring optimal allocation of resources and adherence to deadlines. Serve as the primary point of contact between clients, service technicians, and management to communicate service orders, updates, and resolve issues efficiently. Monitor service delivery performance and follow up to ensure issues are addressed promptly and satisfactorily. Maintain detailed records of service requests, actions taken, and outcomes to support continuous improvement and compliance standards. Collaborate with cross-functional teams to improve service processes and enhance customer satisfaction. Assist in developing service policies and procedures, promoting best practices, and ensuring team adherence. Provide administrative support including generating reports, managing databases, and handling billing queries related to service activities.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

• Proven experience in service coordination, customer service, or related administrative roles.

• Excellent organizational and multitasking skills, with the ability to prioritize effectively in a dynamic environment.

• Strong communication skills, both written and verbal, to engage effectively with diverse stakeholders.

• Proficiency in scheduling software and Microsoft Office Suite; experience with CRM systems is a plus.

• Problem-solving mindset and attention to detail to address challenges and improve service efficiencies.

• Ability to work collaboratively within a team and independently when needed.