Service Engineer

Provide accurate and timely phone support. Set up, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites. Reviews and prepares, parts and equipment for return to stock condition. Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner. Maintain customer and unit history on the CRM database. Input of interactions with customers, sales, etc., must be entered into the CRM database clearly and concisely. Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites. Communicate and coordinate with other departments or personnel when equipment is needed. Perform other duties as assigned. Relocation not provided.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

• Bachelor’s degree in electronics or related experience required

• Customer service experience preferred

• Minimum of 3 years’ experience with skills in training, installing, and repairing various models of industrial micro-processor-controlled equipment preferred

• Experience working with ERP and CRM systems preferred

• Bilingual (Spanish), preferred

• MS Office

• General personal computer knowledge

• Must be able to read and comprehend electrical schematics and drawings

• Good oral and written communication skills

• Must have a strong electro-mechanical aptitude

• Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete

• Good manual dexterity, fine motor skills, vision, and hearing

• Valid driver’s license with a good driving record

• Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance

• Prolonged standing, sitting, stooping, and bending

• Frequent travel required

• Valid Passport