Digital Services Product Support Engineer

Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools. Provide technical expertise and direction for the Komax Digital product lines to meet company goals. Provide accurate and timely 1st-level Komax Digital support to internal and external customers. Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market. Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues. Perform local Komax Digital product testing and validation. Created and distributed customer service bulletins for Komax Digital product’s new features, improvements, best practices, and requirements. Assist the sales team with demonstrations and information on Komax Digital services. Develop a process to monitor, communicate, and address customer machines’ performance issues based on Komax Digital data. Monitor, maintain, and update key performance indicators to management monthly.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

• Knowledge of personal computers with MS Office

• Knowledge of Salesforce and SAP4HC ERP

• Experience with networks - preferred

• Good oral and written communication skills

• Ability to lift 50 pounds

• Prolonged sitting and standing at trade shows

• Reasonable accommodations may be made to enable individuals with disabilities