Global BPO Performance Excellence Leader

The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence. Key Responsibilities include defining and deploying global operational standards across all distribution center sites, ensuring consistency across J&J-owned and 3PL-operated facilities, establishing and governing DC archetypes, monitoring adherence and driving standardization across regions, owning global standards and governance across key areas, leading internal and external benchmarking, defining and deploying methodologies for continuous improvement across the network, acting as Global Business Process Owner for Deliver Performance Excellence, building and leading a high-performing global team, ensuring compliance with company policies, regulatory standards, and HSE requirements.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• 12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management

• Proven track record deploying operational standards across global logistics networks

• Strong experience in benchmarking and performance analytics

• Strong experience in Cost-to-Serve/Deliver modeling

• Strong experience in Continuous improvement methodologies (Lean, Six Sigma)

• Experience in Medical Device, Pharmaceutical, or regulated industries preferred

• Bachelor’s degree required

• Master’s degree (Supply Chain, Engineering, Business, or related field) preferred

• Deep expertise in distribution center operations and operational excellence frameworks

• Strong analytical capabilities (benchmarking, process mapping, data mining)

• Experience developing and enforcing global operational standards

• Knowledge of EHS, quality, and regulatory requirements in logistics environments

• Strong stakeholder management and influencing skills in a global matrix

• Change leadership mindset with ability to drive continuous improvement culture

• Excellent communication and executive presentation skills

• Lean Six Sigma Black Belt (or equivalent) preferred

• APICS, CSCP, or equivalent supply chain certification preferred