Senior Technician Refrigeration & Electrical Engineering

Lead complex component-level fault diagnostics on our refrigeration units and coffee machines as the final escalation point. Decide precisely between device faults, configuration errors, or telemetry issues through profound triage and a deep understanding of refrigeration cycles. Take charge of technical documentation (risk assessment, circuit diagrams, NEV/EMV compliance) for our internal CAREL integration and POS system. Inspect new and repaired units continuously for electrical safety and ensure the highest level of compliance across the entire fleet. Create structured SOPs and establish a sustainable root-cause and postmortem process to specifically reduce recall costs. Coach our 12-person technician team and close competence gaps through targeted mentoring and a dynamic skills matrix. Organize manufacturer training sessions (e.g., Eversys) and ensure visible, continuous educational progress.

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;). FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.

• Recognized training in electronics or automation (e.g., Electronics Technician or Automation Engineer) combined with solid knowledge in refrigeration diagnostics (pressures, compressor behavior, typical fault patterns)

• Several years of professional experience in component-level fault diagnosis of electromechanical and electronic systems

• Proven practical experience in writing SOPs and conducting structured root-cause analyses

• Solid understanding of electrical product safety (Low Voltage Directive, EMC basics) or a high willingness to acquire this knowledge with the support of our external safety consultant

• Independent and responsible personality with excellent communication skills across all team levels

• Great passion for both practical, hands-on work at the workbench and the precise drafting of technical standards

• Fluent German and very good English skills

• Mandatory: Valid Swiss driver's license (Category B)

• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.

• Valid work permit or Swiss passport.