Senior Salesforce Consultant

Designing and implementing Salesforce Service Cloud and Data Cloud solutions tailored to client goals. Leading workshops and discovery sessions to understand business needs and translate them into user stories and solution designs. Advising clients on CRM strategy, data architecture, and process optimisation. Supporting multi-cloud Salesforce projects and ensuring alignment between business and technology. Collaborating with development, UX/design, and content teams (onsite and/or offshore). Preparing and presenting solution proposals, demos, and documentation. Mentoring junior consultants and contributing to internal knowledge sharing. Promoting reusability and scalability of solution components across engagements. Staying current with Salesforce product releases and industry trends. Supporting change management and adoption strategies for client teams.

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

• Proven experience with Salesforce Service Cloud and Data Cloud implementations

• Salesforce certifications are a strong plus (e.g. Service Cloud Consultant, Data Cloud, Administrator, Platform App Builder)

• Experience in client-facing roles with excellent communication and presentation skills

• Familiarity with agile delivery methodologies and project management tools

• Fluency in French and English

• Experience working in international and cross-functional teams is a plus

• Onsite presence in Geneva is required