IT Business Relationship Manager

Be fully aware and comfortable with assigned line of business strategy. Establish and manage key stakeholder relationships and manage expectations. Identify potential service improvement opportunities and work proactively with the Business and ITS teams to action them. Drive business analysis as part of idea and demand management. Coach business driven IT projects in terms of governance and delivery gates (waterfall methodology). Contribute to BRM team ongoing development. Work with Service Owners and Service Management to shape our service portfolio and service lifecycle.

At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects. In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn. Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030.

• Degree level or qualified by experience, ITIL and project management qualification.

• Ability to gain credibility and trust with stakeholders and IT teams alike.

• Must be comfortable multitasking with ability to work on and prioritize several tasks at once.

• Must be diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders.

• Ability to communicate effectively at all levels of the business, and with both technical and non-technical people.

• Passion for technology and experience of working with(in) an IT department.

• Experience of stakeholder relationship building and management at different levels of an organisation.

• Strong understanding of IT service, service levels and service level management processes.