Senior Consultant / Manager ServiceNow - Technology Strategy & Transformation

Lead and mentor teams on complex ServiceNow implementations, setting the strategic direction and ensuring delivery excellence. Advise C-level executives and stakeholders on enterprise-wide transformation strategies and digital roadmaps. Design enterprise-scale ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes. Drive end-to-end transformation programs – from discovery and strategy through design, implementation, and optimization. Build client relationships and serve as a trusted advisor on their most critical business challenges. Mentor and develop junior consultants, sharing your expertise and building the next generation of ServiceNow leaders. Innovate with emerging technologies and best practices, positioning clients at the forefront of digital transformation.

By joining the team of our Zurich office, you will be integrated into a diverse bunch of congenial colleagues right from the start. We take your further development seriously and offer you a comprehensive internal and external training programme. You will also benefit from our expertise in a deep understanding of technology, coupled with excellent communications skills and broader business understanding. Look forward to working together with some of the largest organisations in Switzerland and the world to introduce the change that really makes an impact for their business.

• 3–5 years of hands-on ServiceNow experience with proven expertise across multiple modules (ITSM, ITOM, CSM, Workflow, or similar)

• ServiceNow Certified Technical Architect (CTA) or equivalent advanced certification (e.g., Certified Application Developer with extensive platform expertise)

• Demonstrated consulting skills and experience – You have successfully led client engagements, managed stakeholder expectations, and delivered transformational outcomes

• Fluent German and English – You communicate confidently with German-speaking and international clients at all levels

• Functional and technical expertise – You understand both business requirements and technical architecture, and can bridge the gap between strategy and implementation

• Business Analyst and architect mindset – You think strategically about enterprise processes, system integration, and long-term value creation

• Deep IT understanding – You have strong knowledge of IT Service Management, ITIL best practices, and enterprise IT architecture

• Industry expertise – You have specialized knowledge in specific verticals (Financial Services, Manufacturing, Healthcare, Public Sector, etc.)

• Public speaking and thought leadership – You have experience presenting at conferences, writing articles, or contributing to industry discussions