Product Owner - Cross Business Applications

are a tactical executor responsible for translating product strategy into actionable work items, managing the product backlog at sprint level, and ensuring the delivery of high-quality features. focus on sprint execution (2-week cycles), issue resolution, change request management, and operational excellence for multiple products. serve as the primary interface between the teams and product leadership, ensuring continuous delivery of value while maintaining system reliability and compliance with ITIL/ISO 2k service management standards. maintain strong technical engagement to understand implementation details, technical constraints, and quality standards while driving continuous improvement at the improvement and operational levels. Define and maintain the product backlog with clear, prioritized items aligned with product strategy - Write features and detailed acceptance criteria that enable to deliver quality work. Prioritize features for sprint cycles based on business value, technical dependencies, and customer impact (shared with PM) - Manage technical debt prioritization to balance feature delivery. Lead incident response activities and coordinate resolution efforts - Assess severity and prioritize incidents based on business impact - Conduct root cause analysis (RCA) on critical incidents to prevent recurrence. Run the daily standups to provide clarity, remove blockers, and track progress - Participate in sprint planning to align team capacity with product priorities and technical constraints. Product specifications are documented and maintained.

If you're ready to take your career to the next level in a challenging international environment, focusing on continuous learning and dynamic teamwork, you're ready for Deloitte! At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects. In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn. Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030.

• Customer issue resolution, feedback management, customer advocacy, usability assessment

• Understanding of software architecture, scalability, technical debt, API design, system integration - Deep and broad knowledge in the field of M365 and all related products.

• Agile ceremonies, team communication, stakeholder engagement, facilitation, technical discussions

• ITIL change management, issue tracking, impact assessment, risk evaluation

• Quick decision-making, prioritization, trade-off analysis, technical trade-off evaluation

• Backlog tracking, metrics analysis, health monitoring, documentation, governance