Retail IT Specialist DE/ENG

Be the IT hero for our stores: You'll be in charge of the entire IT ecosystem for your group of stores—from the network, Wi-Fi, and cash registers to interactive kiosks. You'll perform diagnostics, manage L3 support tickets, and ensure all our hardware is running smoothly.

Build our future stores: Got a new store opening? You’ll be a key player, responsible for designing and implementing the entire IT setup from scratch, ensuring we're ready for day one.

Lead cool tech projects: You will manage the deployment of new IT projects directly in our stores. This means communicating with teams, gathering feedback, managing the installation of new equipment, and ensuring everyone is trained and ready for the change.

Empower our in-store teams: You'll train our store colleagues on IT basics and new tools, creating procedures and guides to help them become more autonomous. Your goal is to make tech easy for everyone.

You'll join a passionate and collaborative IT team. While you'll be based in Onnens, our wider team is currently based in Onnens, and we connect regularly.

We believe in developing our people. You'll have the chance to get dedicated training, either with your team in Switzerland or with our expert IT teams in other countries.

• You are a "roll-up-your-sleeves" kind of person who loves being hands-on and in the field.

• You have 2-3 years of experience in IT support, helpdesk, or IT project management. A Bachelor's degree or a CFC in IT is ideal.

• You are a natural problem-solver with a strong customer service mindset. You're quick to react and always focused on finding a solution.

• You're an autonomous and versatile professional who can manage your own schedule and priorities effectively.

• You are fluent in both German and English.

• You have a valid driving license and are ready to travel.