Business Manager – Platform Delivery & Client Engagement

Define, standardize, and continuously improve processes across BPS (change management, case management, governance, reporting). Implement and maintain best‑in‑class tooling for client‑relationship workflows, including roadmap oversight, demand intake, service‑management cases, KPIs, and dashboards. Work closely with Client Platform Advisors and Relationship Managers to ensure consistent client experience and delivery quality across all Partner Banks. Coordinate cross‑functional initiatives with IT, Product, Operations, and Risk to streamline how client demands are captured, assessed, and executed. Lead internal projects aimed at increasing operational efficiency, transparency, and scalability. Drive documentation standards and support internal knowledge‑management practices. Monitor platform evolution and ensure all client‑facing processes remain aligned with strategic priorities.

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

• University degree in business, technology, operations, or a related field.

• 5+ years’ experience in consulting, business- or project management in financial services or technology.

• Strong understanding of operating models, process optimisation, and tooling implementation.

• Experience with service‑management or project‑management solutions (ServiceNow, Jira, Confluence, PowerBI, etc.).

• Excellent organisational, analytical, and communication skills.

• Ability to work with multiple stakeholders and drive change across teams.

• Fluency in French and English.

• Resident in Switzerland or willingness to relocate.