Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM

As our new ServiceNow Architect, you will play a key role in our delivery team, owning the overall platform design and translating client business needs into technical solutions. You will ensure the architecture, design, implementation, and integrity of the ServiceNow platform across the enterprise.

Key responsibilities

Design end-to-end ServiceNow architectures across modules such as ITSM, ITOM & ITAM

Provide technical leadership, mentorship, and oversight across ServiceNow projects

Design integration architectures (REST, SOAP, MID Server, Service Graph Connectors)

Define and maintain platform architecture principles, standards, and guardrails

Collaborate with client stakeholders (Platform Owners, Product Owners, Architects) to present designs and align solutions

Support pre-sales (ITSM/ITOM/ITAM), including scoping, sizing, documentation approval, and production release sign-off

Deliver ServiceNow demos to clients, showcasing platform capabilities and solutions

Act as trusted advisor for customers and senior stakeholders

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

As a ServiceNow Architect, you will play a key role in our delivery team.

• Professional level German and English written and verbal

• Willingness to travel (up to 15%)

• Several years of proven experience working with ServiceNow platforms

• Proven experience as ServiceNow Architect or Lead Technical Consultant

• Strong knowledge of ServiceNow platform capabilities

• Strong knowledge of ITSM, CMDB & CSDM

• Strong knowledge of ITOM Discovery (on-prem and cloud), ACC and Integrations

• Strong knowledge of ITAM

• Strong knowledge of Flow Designer, JavaScript, SQL, import sets and transform maps

• Deep understanding of CMDB governance/architecture, including Identification & Reconciliation Engine and its impact on data quality

• Experience with agile / SAFe / hybrid project delivery

• ServiceNow CSA and CIS-ITSM certificate; any other CIS like Discovery, SAM, HAM or a CTA would be a plus

• Solid communicator and collaborator with a proactive, can-do attitude combined with proactive ownership

• Ability to balance standardization vs. customer-specific needs