ServiceNow Senior Technical Architect

Define and drive the end-to-end ServiceNow architectural strategy, ensuring scalability, security, and alignment with Julius Baer’s digital transformation goals. Serve as the leading technical authority on the ServiceNow platform. Design integrations, configure workflows, and champion best practices across incidents, changes, requests, and CMDB. Analyse complex business and IT service management challenges, delivering innovative, sustainable solutions within the ServiceNow ecosystem. Guide development teams and stakeholders in implementing ServiceNow-based solutions. Promote reuse, standardization, and compliance across domains. Collaborate closely with ITSM, DevOps, Security, and business representatives. Clearly communicate designs, risks, and benefits to both technical and non-technical audiences.

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are seeking a ServiceNow Senior Technical Architect to join our IT Service Management engineering team. In your role you will be the main technical architect of ServiceNow for Bank Julius Baer.

• Bachelor’s degree in computer science, Information Technology, or a related field

• Strong technical expertise in ITIL frameworks and proven experience applying IT service management best practices

• Proficient in ITSM tools such as ServiceNow, with hands-on experience managing incidents, changes, and service requests

• Solid understanding of enterprise IT infrastructure and its integration within end-to-end service delivery processes

• Experience of at least 7 years as ServiceNow Senior Technical Architect

• Certified Technical Architect (CTA) certification

• Fluent written and spoken English. German is a plus