IT Application Support Specialist – 2nd Level Support

Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support) Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders Act as the local administrative Manager Administer change requests and ensure proper execution of application-related processes Participate in periodic release activities, including weekend deployments Contribute to projects related to operational aspects of existing or newly integrated applications Perform routine data cleansing and maintenance of systems Drive process optimisation and automation of repetitive tasks, including handover to L1 (Control Center) Maintain and update application operation documentation and knowledge base Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent qualification

• Proven experience in application support and/or system administration within complex IT environments

• Strong working knowledge of Linux; shell scripting experience is advantageous

• Solid working knowledge of Windows Server operating systems

• Hands-on exposure to Java-based application servers, relational databases, and workload automation tools (experience with Automic AWA is a plus)

• ITIL Foundation certification (preferred)

• Experience with batch job support and scheduling tools such as Automic AWA, Control-M, or equivalent

• Professional experience within banking or financial services, including familiarity with financial products, is highly desirable

• Demonstrated ability to lead tasks and coordinate effectively across IT functions

• Strong process orientation with an analytical approach to problem-solving

• Excellent communication skills with a collaborative approach across teams

• Self-motivated, proactive, and adaptable to new technologies and processes

• Fluent in written and spoken English

• Willingness to participate in a rotating on-call schedule (weekly handover, 24/7 coverage)