Technical Service Specialist - Gearless Mill Drive

In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines, ensuring customer satisfaction. Each day, you will provide technical support, act as a specialist, and solve problems within your area of expertise. You will also leverage your expertise by proactively communicating with both customers and ABB service sales and life cycle management teams to understand customer needs and capitalize on business opportunities for service growth. The role includes on-site assignments up to 40% of the time. You will be mainly accountable for providing technical support and solving problems via remote or on-site service, including installation and commissioning, maintenance, repairs, trouble shooting, back-office engineering and consulting, retrofit engineering, etc. Investigating customer needs through professional consulting. Additionally, managing customer relationships and maintaining regular contact with key customers and acting as 24/7 support line for one complete week, approx. every two months, depending on availability. Proactively suggesting product and quality improvements and communicating them within the ABB organization. Providing technical consulting on Service solutions to management and customers.

This role contributes to the Business Line Mining & Materials in a global leadership role for the anchor product GMD (Gearless Mill Drive). Main stakeholders include customers, internal service sales and life cycle management teams, and other engineering disciplines.

• A bachelor's or master's degree in electrical engineering or any related field.

• Proven experience as an electrical engineer, product specialist or in a similar technical role, preferably within the power electronics sector.

• A collaborative, solution-focused approach with effective communication and relationship-building skills.

• Excellent communication and interpersonal skills, enabling seamless collaboration across departments and with customers.

• Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality standard.

• Fluency in English is required. Proficiency in other languages such as Spanish is a plus.