Operational Support Intern

Support the end-to-end processing of new credit card requests, replacements, renewals and additional cards Review requests and supporting documentation to ensure completeness before processing Enter and/or verify card-related information in the relevant banking and card management systems Coordinate with internal stakeholders and external card providers to follow up on card issuance and delivery Monitor outstanding requests and ensure timely follow-up until completion Support the maintenance and updating of client and card information in the relevant systems Assist with the management of credit limits, card types and card parameters, in accordance with internal procedures and approval workflows Ensure appropriate documentation and audit trail for processed requests

Support the handling of day-to-day requests and queries related to credit cards received from Relationship Managers and other internal stakeholders Assist with requests relating to PIN management, card activation, card blocking/unblocking, replacement, renewal and cancellation Support the processing of requests relating to credit limit changes, transaction limits and card settings Follow up on declined transactions, card usage issues and other operational incidents with the relevant service providers Assist with the investigation and follow-up of card-related queries, including transaction-related questions when required Monitor pending requests and ensure appropriate follow-up and escalation when necessary Maintain accurate records of requests and actions performed

Support the monitoring of the Credit Cards operational mailbox and ensure requests are appropriately classified, prioritized and assigned Create, update and follow up operational requests and incidents in JIRA or other workflow management tools Participate in the monitoring of operational KPIs such as request volumes, processing times, backlog and types of requests Assist in identifying recurring issues, bottlenecks and opportunities for process improvement Contribute to the documentation and continuous improvement of Credit Cards procedures and workflows Support the development of simple dashboards, reporting tools and operational statistics Participate in initiatives aimed at improving the automation and digitalisation of Credit Cards processes Assist the team with ad-hoc Operational Support activities and projects when required

Working at Syz takes a blend of collaboration, entrepreneurial spirit and willingness to pull together. In return for your talent and dedication, you can expect a fast-paced, stimulating work environment, a flat hierarchy with direct access to senior leaders, a culture hungry for innovation and the opportunity for your voice to be heard and your ideas to be listened to.

Our Operational Support team is looking for an intern for a duration of 6 to 9 months. The internship covers Operational Support activities with a focus on clients’ credit cards management and provides an opportunity to gain hands-on experience in a dynamic Operations department within the Private Banking sector.

• Currently pursuing or just finished a master’s degree in finance or equivalent

• Self-motivated and proactive

• Client focus: Detail-oriented, precise and rigorous

• Ability to work independently and proactively with minimum supervision

• Strong team player

• Strong communication skills

• Strong command in MS office (Excel)

• Ability to work with IT supporting tools (JIRA)

• Full fluency in French and English (written and spoken)