Account Manager

Manage end-to-end customer contract execution in collaboration with Product Management, Operations, Supply Chain, Procurement, Finance, and Legal. Monitor and drive improvement of operational and financial KPIs (e.g., OTD, return performance, revenue, gross margin) to ensure contract profitability. Oversee financial planning processes, including budgeting, forecasting, invoicing, dispute resolution, and timely payment (DSO). Lead contract lifecycle activities, including amendments, risk identification, and development of overall account strategy. Maintain strong customer relationships through effective communication, complaint handling, and escalation management in line with quality processes. Drive continuous improvement in customer-specific operations and service performance. Report on contract performance and organize/chair regular internal and external meetings with stakeholders and management.

We are a world leading Engine MRO service provider headquartered in Zurich, Switzerland, with over 90 years of experience delivering customized maintenance, repair, and overhaul solutions to more than 300 customers worldwide. With a strong global network and a commitment to innovation, excellence, and sustainability, we safely power our customers’ flights every day.

• Master’s Degree in Business Administration / Marketing / Supply Chain / Legal / Engineering or equivalent

• Minimum 5 years of experience in sales or account management in the aerospace industry or equivalent industrial environment

• Strong understanding of the aerospace business, airline environment and/or related MRO business

• Strong business acumen and contract understanding

• Core competencies in business economics and finance.

• Strong communications, negotiations and intercultural awareness skills

• Fluent in English, any other language is an add-on