Operations Lead

Lead national operational standards and frameworks across all clinics. Identify inefficiencies and orchestrate practical, on-the-ground solutions. Drive adoption and optimisation of Gensolve and other key systems. Ensure operational processes support sustainable productivity and consistent service delivery. Own and evolve SOPs, policies, and operational frameworks. Champion continuous improvement and simplify ways of working. Support capability uplift through clear standards, training, and communication. Lead operational improvement projects and using change management frameworks to ensure smooth adoption and reinforcement. Sequence and coordinate operational initiatives across the network. Ensure consistent execution across regions and support functions. Act as the operational lead for hearing aid and consumable suppliers. Ensure stock, product, and supplier processes support efficient clinic workflows. Manage operational impacts of product or supplier changes. Foster a culture of discipline, accountability, continuous improvement, and customer focus.

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change. Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

• Strong stakeholder management and influencing skills across all levels of the business

• Proven experience delivering practical operational improvements

• Process mapping and continuous improvement expertise

• Multi-site operational experience

• Hands-on, detail-oriented approach with a track record of delivering results

• Clear, practical communication style that builds trust

• Commercial awareness and data-driven decision-making