Operations Engineer

Drive Operational Excellence Lead initiatives that improve reliability, efficiency, and service quality across teams. Design and implement new processes, tools, workflows, and operational concepts to drive improvements in reliability, efficiency, automation, and customer experience. Continuously challenge existing ways of working and advocate for better solutions. Influence decisions through data, technical expertise, and strong communication.

Build the Future of Mission Control Integrate new products, services, and technologies into our operational environment. Help drive automation, AI-assisted operations, and operational intelligence capabilities. Contribute to the evolution of operational standards and best practices.

Collaborate Across the Organization Work closely with Engineering, Security, Service Delivery, Customer Success teams, and customers. Support training and knowledge-sharing initiatives.

Be a Techie Work part time in Mission Control yourself. Experience the changes you made and help our customers in the day to day business. Build and maintain small software tools that help Mission Control engineers in their daily shift. Support operations when extra effort is needed, for example during big incidents and their root cause analysis.

Open Systems is about secure connectivity made easy, combining SD-WAN, Firewall, SWG, CASB, and ZTNA into a framework that supports secure connectivity across cloud and hybrid environments and locations. Open Systems Managed SASE provides a comprehensive SASE solution through an easy-to-use customer portal, underpinned with a unified data platform to drive future innovation, all delivered as a 24x7 managed service.

• Naturally takes ownership and follows through.

• Enjoys building, improving, and implementing.

• Is comfortable challenging existing approaches with constructive ideas.

• Has the curiosity to continuously learn and expand your skills.

• ETH/EPFL, University or strong FH degree, preferably in Computer Science or a related discipline.

• Strong analytical and pragmatic problem-solving skills.

• Excellent communication and interpersonal skills.

• Knowledge of, or strong interest in: Linux operating systems, Networking and Internet protocols (TCP/IP, HTTP, DNS, SSL/TLS, SMTP), Network security concepts and practices, Automation and operational tooling, AI-assisted operations and emerging technologies.