Senior Associate / Manager - Client Listening Coordinator

Coordinate PwC Switzerland's client listening programme across key client segments, accounts and leadership stakeholders. Align annually with ASR leadership, Family Business and Middle Market partners, and Global Client Partners to define targets and focus areas. Consolidate and analyze prior-year client listening results and present insights to leadership on request. Track and maintain the agreed client listening roadmap, including meetings, actions and follow-ups. Act as the central point of contact for all client listening topics and related processes. Initiate and manage client feedback surveys using the client listening tool and ensure timely distribution of results. Maintain accurate status records, documentation and results folders on a daily basis. Collaborate closely with the Client Listening Lead and, where appropriate, support partners in client feedback meetings.

At PwC Switzerland, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We're part of a tech-forward, people-empowered network and help clients build, accelerate and sustain momentum across audit, assurance, tax, legal, workforce, deals and consulting.

• Bachelor's degree as a minimum qualification.

• Senior Associate or Manager level with 2–3 years of professional experience, preferably in a Big 4 or consulting environment.

• Solid understanding of client listening programmes, engagement processes and stakeholder management.

• Fluency in German and English, written and spoken.

• Strong attention to detail and a high level of accuracy in data handling and documentation.

• Advanced IT and office system skills, particularly in Microsoft Office (especially Excel) and Salesforce.

• Ability to streamline manual processes, reduce error risk and improve efficiency and quality.

• Clear, confident communication and presentation skills across senior stakeholder groups.

• Organized, service-oriented and proactive mindset with a collaborative, team-focused approach.

• Ownership mentality combined with resilience and positive energy when dealing with complexity.