Sr. Manager Change Mgmt. & Training

Develop and implement end-to-end change management plans for ERP and supply chain system implementations, upgrades, and process redesigns. Conduct organization readiness assessments and change impact analyses to identify risks, gaps, and mitigation strategies. Ensure the Program Management Organization (PMO) is aligned and fully aware of resources needs, coordinated deliverables and areas of risk and/or concern. Design stakeholder engagement frameworks: identify key stakeholders and drive engagement and alignment across various key discussions and decisions. Partner with process leads, business owners and subject matter experts to identify major changes across People, Process, and Technology. Work with owners to proactively implement Change Impact Mitigations into project governance and communicate appropriately to impacted partner groups. Partner with process leads and subject matter experts to develop and implement a comprehensive business readiness and cutover plan that enables the impacted functions to migrate onto the new platform successfully (i.e. transactional data clean-up, re-labeling, physical inventory counts, etc). Ensure our communications plan provides proactive, concise, and pertinent communications to key groups and impacted users as they relate to project execution, business transformations, change impacts, program awareness, etc. On an ongoing basis, gauge the organizational “pulse” through various means (i.e. dialog, surveys, etc) in order to better understand external perspectives and opportunities. Partner with impacted leaders, process leads, business SME’s to understand end-user audience, needs, changes, to design and deliver curriculum and trainings. This includes tracking of training effectiveness and performance to drive continuous improvement. Partner with global team of Supply Chain experts in design, development, maintenance and improvement of global business processes and integration points. Ensure quality delivery of team goals on time and within budget. Partner with program leads to establish coordinated project plans / schedules / results, especially around execution of business simulation and validation/readiness.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Bachelor’s degree required (Business, Supply Chain, Operations, Information Systems, Organizational Change, or related field).

• Master’s degree (MBA, Organizational Development, Change Management, or similar) preferred.

• 5 years of progressive experience in change management, training, or transformation roles supporting enterprise initiatives.

• Proven experience leading global change and training efforts for enterprise systems (e.g., ERP, planning, logistics, or supply chain platforms).

• Strong knowledge of change management methodologies, stakeholder engagement, and organizational readiness practices.

• 5 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.

• 3 years of organizational change management, communications, training, or business adoption leadership within a large transformation program or business unit.

• Proficiency in change management frameworks (Prosci/ADKAR, Kotter 8-step, or equivalent)

• Requires deep understanding of Medical Devices Supply Chain.

• Demonstrated hands-on project delivery required.

• Experience designing, developing, implementing, and leading operational technological processes within a global organization required.

• Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired results.

• Requires people management and development experience.

• Strong customer focus (internal & external), including development and management of partners

• Ability to effectively lead and govern cross-functional decision-making bodies required.

• Knowledge in deploying standardized work processes, tools, and templates required.

• Exceptional business and digital competence, including ERP expertise required.

• Experience working in a complex, multi-ERP / system environment required.

• Experience managing to project timelines and achievements in complex business environments required.

• Experience with managing external vendors and consulting partners.