Assistant Reservations Manager

You are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards. You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory. You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning. You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA. You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table. You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture:

• You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.

• You understand what drives booking decisions and how to elevate the guest experience through strategic room sales.

• You speak and write fluently in German and English; additional knowledge of French or Italian is a plus.

• Whether under pressure or in direct guest communication, you remain professional, efficient, and warm.

• You are eager not just to meet expectations but to improve processes and invest in your own development.