CRM / Commerce Technical Lead

Oversee the engineering team in the development of scalable digital platforms in the CRM & Loyalty Domain. Bear responsibility for content within their field of expertise. Exhibit recognized expertise in at least one relevant technology or topic. Drive interfaces to other fields, ensuring seamless collaboration and integration. Lead and guide teams from junior to senior levels. Provide outstanding customer service and manage relationships with diverse customers. Embody the Merkle vision and serve as a company ambassador. Contribute to the vision and strategy of the team. Act as a subject matter expert (SME) for pitches and client work. Oversee the architecture, development, and integration of the CRM & Loyalty platform, guiding the engineering team to deliver innovative solutions that enhance customer engagement and align with the domain’s business strategies and technical standards.

At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.