Senior Consultant/Manager — Life Sciences Commercial Transformation

Reimagine customer engagement for Life Sciences clients, connecting field teams, marketing, e-commerce and digital channels around more relevant experiences. Shape commercial transformation from opportunity through execution: define the experience, redesign the underlying processes and help deliver the technology that makes it possible. Explore how AI and agentic approaches could change commercial work, from better-informed engagement planning to smarter workflows, while keeping human judgment, appropriate controls and customer needs at the centre. Work across CRM, marketing technology, e-commerce, data and integrations to create coherent solutions rather than isolated channel improvements. Lead client workshops, challenge established ways of working and translate ambitious ideas into practical designs, priorities and delivery plans. Own workstreams and deliverables, build trusted client relationships and help junior colleagues grow.

Our Sales & Service team helps clients make every customer interaction count. We bring together human insight and technology to build experiences that feel personal, useful and easy to navigate, from the first marketing touchpoint through sales and ongoing service. It’s work that connects creative thinking with practical delivery, helping clients strengthen customer relationships and find new opportunities for growth.

With more than 460’000 employees globally, Deloitte is the largest professional services firm in the world, with offices in more than 150 countries.

In Switzerland, we provide a wide range of integrated services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions, and Technology & Transformation. With around 2,500 employees at six locations, we serve companies and organisations of all sizes in every industry sector.

Join a collaborative culture where you can work flexibly alongside talented, inspiring colleagues from over 70 nationalities.

• You have at least five years of relevant experience in Life Sciences commercial transformation, commercial technology or consulting.

• You understand how Life Sciences organisations engage their customers and have worked with technology supporting areas such as sales, marketing, key account management or digital commerce.

• You have experience with one or more commercial technology platforms—for example, Veeva, Salesforce, IQVIA OCE, marketing technology or e-commerce solutions. We value breadth of perspective; expertise in every platform is not required.

• You are curious about AI’s potential to reshape customer engagement. Hands-on agentic AI experience is a plus, not a prerequisite.

• You are fluent in English; German, French or Italian is a plus.

• You can connect commercial ambition with delivery reality: you are comfortable shaping a proposition with senior stakeholders and working with teams to implement it.

• You communicate clearly, bring energy to multidisciplinary teams and are willing to question how things have always been done.