Consultant - Customer Strategy & Design

Analyse customer journeys and commercial performance data to identify opportunities across marketing, sales and service.

Translate customer and growth strategies into digital product opportunities, clear requirements and prioritised initiatives.

Assess how digital channels, customer platforms and AI use cases could improve customer experiences and business outcomes.

Work with product, design and technology teams to shape solutions that meet customer needs and strategic objectives.

Build business cases and present evidence-based recommendations to senior client stakeholders, linking technology choices to measurable value.

You will join a diverse, multinational Customer Strategy & Design team in our Zurich office. We combine strategic thinking, industry insight and customer understanding to help clients address consequential business decisions. You will work with colleagues across disciplines and grow through client work, training and mentoring.

Deloitte has more than 460’000 employees globally, with offices in more than 150 countries. In Switzerland, Deloitte provides integrated services in Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions, and Technology & Transformation. With around 2,500 employees at six locations, Deloitte serves companies and organisations of all sizes in every industry sector. The culture is collaborative, with colleagues from over 70 nationalities.

• 1–3 years of relevant experience in strategy consulting or in a strategy, marketing, sales, service, CX or AI-focused function at a leading corporate organisation, including experience as a (Technical) Product Manager or Business Analyst.

• A university degree, preferably in Business, Marketing, Computer Science, Life Sciences or another STEM discipline.

• Strong analytical and problem-solving skills, with the ability to connect customer insights, commercial objectives and digital opportunities.

• Strong technology interest and understanding of digital platforms.

• Experience contributing to customer-facing digital or strategic initiatives and communicating recommendations to business and technology stakeholders.

• Fluency in English, a collaborative mindset and willingness to travel within Switzerland.

• Experience in growth strategy, customer segmentation, proposition development, or marketing, sales or service strategy.

• Experience in functional requirements gathering, user story writing and digital product definition.

• An understanding of how data, digital or AI can support customer and commercial objectives.

• Fluency in German or French at C1 level or above, with full working proficiency, is highly preferred.

• Exposure to Life Sciences or Consumer Goods.