Intern, Sales Operations for Event Sponsorships

As a Sales Operations Intern, your primary responsibility is to support the SPEX sales team by managing back-office processes and administrative tasks. You will act as the bridge between Sales, internal fulfillment teams, and corporate systems, ensuring that all operational aspects of sales run efficiently. Lead the end-to-end administrative process for advertising and sponsorship contracts. Manage Order-to-Cash (OtC) activities, including contract and order form processing and approvals. Review and submit SPEX order forms to the contracting office in line with agreed templates and processes. Handle billing and invoicing, and follow up with customers to ensure timely payment. Track workflows in SAP to ensure timely completion of tasks. Assist in campaign preparation for each event, including creating opportunities in Salesforce. Conduct market research in Salesforce to identify existing contacts that may represent relevant leads for upcoming events. Document processes, share best practices, and contribute to operational efficiency improvements. Assist with ad hoc operational projects as requested by the Head of Central Sales. Take the lead on advertising renewals and support the Sales team in identifying new advertising opportunities. Coordinate with Sales and Production teams to ensure advertising specifications and materials are received on time and in the correct format. Provide day-to-day operational support to the Sales team. Ensure contracts and agreements are accurately processed and recorded. Follow up with customers to ensure they receive their invoices and that invoices are paid on time. Work with internal teams to resolve operational issues. Contribute to process improvements and operational efficiency initiatives. Maintain clear communication with all relevant stakeholders to ensure smooth workflow.

You will report to the Head of Central Sales, who leads IATA’s Events Sponsorship and Advertising (SPEX) sales activities. In this role, you will provide essential support to the SPEX sales staff by managing the back-end processes that ensure the sales function operates efficiently. The role requires the ability to learn and use key corporate systems, including ERP (SAP), CRM (Salesforce), and the IATA Legal Portal. It offers an excellent opportunity to gain hands-on experience with the operational processes that support a global sales organization.