Skills Strategy & AI Capability Lead

Lead Life, Health & Bank Distribution skills strategy, framework, taxonomy and implementation roadmap. Translate business priorities and operating model changes into future capability requirements. Identify critical skills gaps and inform workforce planning, hiring, succession, upskilling and reskilling decisions. Shape technical learning for new AI-enabled systems, using simulations, active practice and learning in the flow of work. Build role-based and personalised learning pathways for different technical and proficiency levels. Embed skills across recruitment, performance, learning, succession, career development and internal mobility. Drive adoption by influencing senior leaders and equipping managers and employees to use skills insights effectively. Use Korn Ferry and other workforce data to generate actionable insights and measure capability growth, adoption and business impact. Lead cross-functional delivery across business, HR, Learning & Development, technology, product and data teams.

Zurich is a leading multi-line insurer, serving over 82 million customers in more than 200 countries and territories with more than 65,000 employees. For over 150 years, Zurich has been transforming insurance – offering not just protection, but also prevention services that promote well-being and climate resilience. Guided by our purpose to ‘create a brighter future together,’ we aim to be one of the most responsible and impactful businesses in the world.

• Significant experience in skills strategy, strategic workforce planning, organisational development, talent, learning or transformation.

• Experience designing and implementing skills frameworks or skills-based talent practices in a complex organisation.

• Strong understanding of how AI, automation and digital technologies are changing work and capability requirements.

• Expertise in designing practical, role-based learning for technical or operational transformation.

• A successful track record of leading enterprise change and influencing senior stakeholders.

• Strong analytical skills and the ability to turn workforce data into clear business recommendations.

• An agile and pragmatic mindset, with the ability to navigate ambiguity, test approaches, measure outcomes and scale what works.