ICT Support Engineer

Provide first- and second-level ICT support via ticketing system, phone, e-mail and on-site. Diagnose and resolve hardware, software, Windows operating systems and workplace technology issues. Install, configure and maintain laptops, desktops, mobile devices, printers and other workplace equipment. Support users with Microsoft 365, standard business applications and workplace technologies. Manage user onboarding, offboarding, user accounts, access permissions and standard service requests. Record, prioritize and document incidents and service requests in the IT service management platform. Maintain ICT assets, licenses and device lifecycle records. Support endpoint management, software deployment, patch management and endpoint security. Provide remote and on-site support for offices, meeting rooms, rollouts and local implementations. Create technical documentation and contribute to the continuous improvement of ICT services.

Founded in 1969, RONAL GROUP operates as a global company that prides itself on our multicultural mindset. From our headquarters in Härkingen, Switzerland, and beyond, we channel our passion into everything we do and are constantly setting new standards with our innovations. Our cutting-edge technology, creative design and the highest standards of quality are all part of what makes our customers as passionate about our work as we are. All around the world, our people know that teamwork is not just an empty concept to us, but a corporate culture we all live and breathe. We push our employees to thrive and be the best they can be in a motivational, respectful, and friendly environment.

• Degree or vocational education in Information Technology, ICT or a comparable technical discipline

• Experience in ICT Helpdesk, Service Desk, Desktop Support or Technical Support

• Good knowledge of Windows operating systems, Microsoft 365 and modern workplace technologies

• Experience with Microsoft Entra ID, Intune or comparable endpoint management solutions is an advantage

• Experience with user administration, endpoint devices and IT service management (ITSM) platforms

• Good understanding of networking, VPN, identity and access management (IAM) and endpoint security

• Strong troubleshooting, analytical and customer service skills

• Excellent communication skills with the ability to explain technical topics to non-technical users

• Fluent German and English, both spoken and written

• Willingness to travel occasionally