Market Support & Training Specialist

Providing worldwide technical support for the RXE/CSS product portfolio, including hardware, software, accessories, consumables, and services.

Investigating and resolving technical issues through remote support, laboratory testing, and collaboration with global stakeholders.

Supporting software deployment, configuration, licensing, connectivity, and cloud-based solutions, including iC Software.

Supporting timely resolution of case escalations, quality issues, and returns.

Developing troubleshooting resources, knowledge databases, and digital access tools.

Developing and delivering technical training for Field Service Engineers and support teams, including training materials for global product launches.

Testing and ensuring equipment readiness ahead of technical trainings and demonstrations.

Supporting New Product Development and Introduction (NPDI) projects to ensure service readiness at launch.

Collaborating with R&D;, Software, Service, Digital Business Solutions, and Product Management to improve products, processes, and customer experience.

Translating field experience and customer feedback into product, software, and service improvements.

Our strategic business unit AutoChem within the Laboratory Division supports leading pharmaceutical, chemical, and CDMO/CRMO companies in process development and scale-up. With our technologies for synthesis, sampling and reaction analysis, together with our established iC Suite Software, we enable informed decision-making in research and production.

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

• Bachelor’s degree in Chemistry, Chemical Engineering, IT, Electrical Engineering, Computer Science, or a related field.

• Minimum 3 years of experience in technical support, service, training, laboratory instrumentation, or a comparable technical role.

• Strong analytical and troubleshooting skills across hardware and software environment.

• Hands-on interest in scientific instrumentation, software platforms, and connected laboratory solutions.

• Strong communication and presentation skills with an interest in technical training and knowledge sharing.

• Collaborative, customer-focused, and self-motivated working style.

• Experience with software deployment, licensing, IT infrastructure, cloud solutions, or SaaS is an advantage.

• Willingness to travel internationally (15–20%).

• Fluent in English (oral and written); German language skills are a plus.