Service Engineer

Perform installation, maintenance, and troubleshooting of equipment and systems at client sites. Diagnose and resolve technical issues promptly to minimize downtime and ensure customer satisfaction. Collaborate with cross-functional teams including engineering, sales, and customer support to address service needs effectively. Conduct regular inspections and preventive maintenance to enhance reliability and performance of equipment. Provide clear and comprehensive documentation of service activities, including reports and technical manuals. Offer training and guidance to customers on the proper use and upkeep of products. Stay updated with the latest industry developments and product knowledge to continuously improve service excellence.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

• Proven experience in a technical service or engineering role, preferably within a relevant industry.

• Strong understanding of mechanical, electrical, or electronic systems, depending on the product focus.

• Excellent problem-solving skills combined with a customer-oriented approach.

• Ability to work independently and as part of a collaborative team.

• Good communication skills to effectively interact with customers and internal stakeholders.

• Willingness to travel to client locations as required to perform service duties.

• Relevant technical certifications or educational background in engineering or related fields is advantageous.