Sr. Manager, Product Master Operations

Lead global Product Master Operations within SC&O; Systems, ensuring accurate, timely, and compliant creation, maintenance, and governance of product master data across enterprise platforms and regional processes. Own the operational execution and continuous improvement of product master data processes across the full product lifecycle, including new product introductions, changes, transfers, inactivations, and discontinuations. Establish and evolve scalable data governance standards, business rules, controls, and decision rights to strengthen data integrity, audit readiness, traceability, and regulatory compliance in a highly regulated MedTech environment. Partner cross-functionally with Supply Chain, Quality, Regulatory, R&D;, Manufacturing, IT, Planning, and Commercial teams to ensure product data is fit for purpose and ready to support global business operations. Lead, coach, and develop a high-performing global team, building strong capabilities in operational execution, data stewardship, business process mapping, problem-solving, change leadership, and continuous improvement. Define, monitor, and communicate key operational and data quality metrics, service levels, risks, and performance trends to drive accountability, transparency, and informed decision-making with senior leadership. Drive standardization and simplification of product master processes across regions and systems, reducing variation, improving cycle times, and enabling a more consistent global operating model. Identify, prioritize, and implement automation opportunities that reduce manual effort, improve accuracy, and increase throughput across master data operations, including workflow optimization, rules-based validations, and exception management. Partner with business and technology teams to evaluate and apply AI-enabled and advanced analytics capabilities that enhance data quality monitoring, issue detection, process efficiency, and decision support, with appropriate governance and control. Act as the business and operational subject matter expert for system enhancements, ERP and master data initiatives, and broader digital transformation efforts impacting product master data. Support business continuity and transformation readiness by ensuring product data processes, roles, training, and controls can scale with organizational change, new platform capabilities, and evolving business needs. Champion a culture of operational excellence, data accountability, and innovation by leveraging leading practices from the MedTech industry to improve service, resilience, and end-to-end supply chain performance.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Bachelor’s degree in Supply Chain, Information Systems, Business, Engineering, or a related field.

• Master’s degree or MBA preferred.

• Minimum 8–10 years of progressive experience in supply chain operations, master data management, or enterprise systems within a global organization.

• Demonstrated people leadership experience managing and developing teams in a matrixed, global environment.

• Experience working in a complex, multi-ERP / system environment required.

• Familiarity with ERPs, particularly SAP (S/4HANA) and other enterprise software systems like CRM (Salesforce) and PLM (Windchill).

• Strong understanding of product master data concepts and their impact on planning, manufacturing, quality, and distribution.

• Experience operating within highly regulated environments (e.g., medical devices, pharmaceuticals, or life sciences).

• Proven ability to drive process standardization and operational excellence across regions.

• 8+ years of progressive experience in master data, supply chain operations, ERP, or enterprise data management within a global organization, including leadership responsibility preferred.

• Demonstrated experience leading teams and driving results in a matrixed, cross-functional, and globally distributed environment preferred.

• Strong knowledge of product master data and its impact across new product introduction, planning, manufacturing, quality, distribution, and lifecycle management preferred.

• Knowledge of global regulatory, privacy, records management, and compliance requirements relevant to supply chain data, quality systems, and controlled business processes preferred.

• Working knowledge of Computer System Validation (CSV), GxP, SOX, and audit-support requirements relevant to enterprise system deployments preferred.

• Proven capability in data governance, process standardization, data quality, controls, and continuous improvement preferred.

• Strong stakeholder management, communication, problem-solving, and change leadership skills preferred.

• Language: English required; additional languages preferred.

• Travel: Up to 10–20%, domestic and international.

• Certifications: Lean Six Sigma, or data management certifications preferred.