Sr Manager Change & Business Readiness

Lead and orchestrate all change, engagement, training, and adoption activities across assigned releases, ensuring full business readiness from impact assessment through hypercare. Own the adoption outcomes for the OTC value stream, ensuring readiness is driven by behavioral adoption, not activity completion. Act as a subject matter leader for the OTC value stream, with emphasis on: Logistics execution and distribution processes, Order management and Customer Excellence, Trade compliance and Global Trade Services (GTS). Ensure change interventions fully reflect end-to-end process flows from order capture through delivery and invoicing, aligning business readiness with critical OTC scenarios. Drive Change Impact Assessments (CIA) across Logistics, Customer Excellence, and GTS domains, translating impacts into site-level action plans and persona-based adoption strategies. Enable localisation of impacts across regions, ensuring relevance to local distribution models, compliance requirements, and customer channels. Lead Learning Needs Analysis (LNA) and define targeted enablement strategies for roles across OTC (e.g., Customer Service, Logistics Operations, Trade Compliance). Ensure delivery of role-based, scenario-driven training tied to critical business processes and operational outcomes. Own the business readiness component of go-live planning, including: Super User mobilisation, Final readiness validation for sites and markets, Alignment with cutover schedules and operational continuity plans. Ensure seamless transition during go-live and hypercare, minimizing disruption to customer fulfilment and logistics operations. Lead engagement across global, regional, and site stakeholders, particularly within: Supply Chain / Logistics organizations, Commercial and Customer Service teams, Trade and compliance functions. Establish and activate Super User networks to drive adoption, coaching, and sustained behavior change. Identify and mitigate operational risks within OTC processes, including: Distribution disruptions, Customer service continuity risks, Trade compliance exposure. Develop and oversee Business Continuity Plans (BCP) for go-live and transition phases. Provide clear, executive-level reporting on business readiness (RAG status, risks, mitigation plans) at key stage gates. Define and track adoption KPIs linked to OTC performance (e.g., order accuracy, fulfilment performance, compliance readiness).

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• 10+ years experience in Change Management, Business Readiness, or Transformation roles

• Proven track record in S/4HANA or ERP-enabled transformation programs

• Deep expertise in Supply Chain with an emphasis on OTC / Deliver value stream, including: Logistics execution & distribution networks, Customer Excellence / commercial order management, Global Trade Services (GTS) / compliance

• Experience working across: Order-to-Cash end-to-end processes, Integrated supply chain and customer operations, Cross-border trade and compliance environments

• Demonstrated ability to operate in multi-release, complex transformation environments

• Lead cross-functional teams and influence senior stakeholders

• Drive adoption outcomes at scale, not just deliver change activities