Manager Learning Technology & Operations

Lead and develop the team Hire, coach, and grow 4–6 specialists across platform operations, AI/data, and evaluation & assessment Set priorities, distribute work, and manage dependencies across concurrent projects and vendor engagements Conduct performance management, career development planning, and foster a culture of technical excellence

Shape the learning technology ecosystem Oversee operations across AO’s platform stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A;, and AO Companion Build and maintain a strong working interface with AO IT — co-owning platform decisions while ensuring compliance with IT governance and security standards Manage vendor relationships: contracts, SLAs, sprint coordination, release management, and technical evaluation of new tools Own the evaluation & assessment data pipeline — ensuring data from 1,000+ annual events is structured and turned into actionable insights

Drive AI and data strategy Set the direction for AI-powered education tools: knowledge systems, intelligent content, personalized learning pathways Guide the development of structured data assets: ontologies, knowledge graphs, and content metadata schemas Evaluate emerging technologies and translate them into practical roadmap decisions

Represent learning technology in governance forums Serve as the primary interface between Education Design and IT on all learning technology matters Ensure the team operates within IT governance frameworks, security policies, and AI/data privacy standards set by the IT Steering Committee Contribute to budget planning, technology investment decisions, and cross-functional governance reviews

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO. At the AO Education Institute (AO EI), we're committed to advancing medical education. We focus on equipping surgeons and healthcare professionals with cutting-edge learning programs, driving excellence in patient care. Our Education Design team works at the forefront of digital learning, harnessing the power of media and graphic design to create immersive educational content. Our work spans curriculum and assessment development, medical simulations, video production, development of educational materials, and establishment of digital platforms on a global scale.

• 7+ years of experience in learning technology, digital platforms, AI/data systems, or enterprise integration — with at least 2 years leading a team. A relevant degree (e.g., computer science, information systems, educational technology) is valued but not required; equivalent practical experience is equally accepted

• Track record managing complex digital ecosystems with multiple SaaS platforms, integrations, and vendor relationships

• Technical depth: you understand APIs, data architectures, and AI/ML concepts well enough to guide your team and challenge vendor proposals

• Hands-on coding or scripting capability (Python, JavaScript, SQL) for prototyping and technical validation

• Experience building productive working relationships with IT departments — influencing without full ownership

• Strong project management skills: agile, sprint planning, portfolio prioritization

• Comfortable in an international, matrix-organized environment with multiple stakeholders

• English fluency required; German is an advantage