Electrical Technician (EFZ)

Lead complex component-level fault diagnostics on refrigeration units and coffee machines as the final escalation point. Decide between device faults, configuration errors, or telemetry issues through triage and understanding of refrigeration cycles. Take charge of technical documentation (risk assessment, circuit diagrams, NEV/EMV compliance) for the internal CAREL integration and POS system. Inspect new and repaired units for electrical safety and ensure compliance across the fleet. Create structured SOPs and establish a root-cause and postmortem process to reduce recall costs. Coach the 12-person technician team and close competence gaps through mentoring and a skills matrix. Organize manufacturer training sessions (e.g., Eversys) and ensure continuous educational progress.

FELFEL is all about good food and coffee in the workplace: it helps Swiss employers become masters of hospitality. With its smart fridge ‘FELFEL’ and barista coffee ‘Gavetti’, FELFEL enables companies to provide employees with first-class, ultra-fresh food and drinks throughout the day. FELFEL is a family business founded in 2013. It takes care of around 1000 locations in Switzerland and has 150 employees across offices in Lausanne, Zurich and New York.

• Recognized training in electronics or automation (e.g., Electronics Technician or Automation Engineer), combined with solid knowledge in refrigeration diagnostics (pressures, compressor behavior, typical fault patterns).

• Several years of professional experience in component-level fault diagnosis of electromechanical and electronic systems.

• Proven practical experience in writing SOPs and conducting structured root-cause analyses.

• Solid understanding of electrical product safety (Low Voltage Directive, EMC basics) or a high willingness to acquire this knowledge with the support of an external safety consultant.

• Independent and responsible personality with excellent communication skills across all team levels.

• Great passion for practical, hands-on work at the workbench and precise drafting of technical standards.

• Fluent German and very good English skills.

• Valid Swiss driver's license (Category B) is mandatory.

• Non-smoker.

• Valid work permit or Swiss passport.